I called the Company that made an error and only issued me a credit for $.60 and you can see they corrected it ASAP. I keep track of every penny in my account and the 4 purchases I was over drafted for I did have money in my account for the purchases. Honestly some of the Customer reps have not been nice. It is now Thursday, and I called Truist yesterday but just kept getting passed to a different dept. I spoke with my Bank Manager who agreed I needed to be refunded for those 4-overdraft fee's and again was promised on Oct, 14th, 2020 they would credit my account. If they would have credited me the correct amount none of my purchases would have been over drafted.
On Oct 11th they did refund me, but instead of the $60.59 they accidentally entered. I dealt directly with the company that I had the fraud with me and they were issuing me a complete refund. I had the money in my account when I made the 4 purchases, but the fraud showed up and then over drafted them. I finally spoke to a consumer affairs rep on Friday, oct 14,2022 who promised me my account would be credited for the 4 overdraft fees that were caused by the fraud.
I can't tell you how many times I have called to resolve this and have been transferred to so many people. Hi, I have a problem with fraud on my account that left me with 4 overdraft fees on my account. But we are still so very angry about our treatment. We do a lot of business with the Ashbridges and Tanya Battle. Why? Did she hear us talking? Why didn't she call us sooner? No apology or anything. Then, miraculously, the other teller at the window said that she could notarize our documents. When he went back to his office and met with his customer (we could see him through the windows),my husband went to the teller and asked how long it would be. He was meeting with someone else.he walked to the teller window and talked/waited for a good15 minutes. We waited in the lobby after the clerk told us to sit in the lobby. We had an appointment at 3:30 for the notary to meet with us. Our usual branch at King's Charter has been closed. All of our investments, etc are with this bank.
Today, October 20, my husband and I had an appointment for a notary public to sign some papers for us at 9283 Chamberlayne Road, Mechanicsville VA.
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